ESSENTIAL SKILLS
Completion requirements
This unit equips learners with the core competencies needed for effective performance in diverse work environments. It focuses on developing ethical behavior, communication, teamwork, and the ability to interpret and use workplace documents.
1. INTRODUCTION TO ESSENTIAL SKILLS
- Work Ethics & Conflict Resolution
- Honesty, punctuality, respect, innovation
- Conflict causes and resolution techniques
- Organizational policies and procedures
- Communication Skills
- Verbal and non-verbal cues
- Active listening and appropriate responses
- Asking questions, making offers, expressing disagreement
- Teamwork Participation
- Roles within a team
- Strengths and weaknesses of team dynamics
- Supporting team members
- Document Use
- Work plans, safety manuals, job cards
- Storage and retrieval of documents
- Interpretation and application i