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ESSENTIAL SKILLS

1. INTRODUCTION TO ESSENTIAL SKILLS

  • Work Ethics & Conflict Resolution
      • Honesty, punctuality, respect, innovation
      • Conflict causes and resolution techniques
      • Organizational policies and procedures
    • Communication Skills
      • Verbal and non-verbal cues
      • Active listening and appropriate responses
      • Asking questions, making offers, expressing disagreement
    • Teamwork Participation
      • Roles within a team
      • Strengths and weaknesses of team dynamics
      • Supporting team members
    • Document Use
    • Work plans, safety manuals, job cards
    • Storage and retrieval of documents
    • Interpretation and application i